Here are a few of our better known clients
IBMi where i really does stand for integration...
New support forum for Easycom and iAMP server.
New Apache, MySQL PHP stack for IBMi called iAMP Server
Fetching LOB Data in DB2
Simple PHP scripts to display a List of spool files and their content
More Articles
Shield Customer Support
We recognize that our products can be a critical part of your business which is why we are committed to providing you with the best support available. Support is provided Mon - Fri 9am - 5pm EST using either the telephone number supplied or via Email. If you require support outside of these times we will always try to accommodate your request.
Prepare for the call
Before contacting us for a support call we ask that you prepare the following items so we can respond quickly and effectively to your request.
- A print out of the message queues related to your request.
- Any joblogs for the failing Shield products or associated programs
- A print out of any configuration data for the Shield product
- A simple description of the problem and how it manifested itself
If you are unable to provide the above items we will assist you in collecting them but it may add some additional time to the call process. Sometimes the problem may be related to the OS and not our programs, in these cases we may need you to log the problem with IBM. Should this occur we will work with you to get IBM's help in resolving the problem.